Troubleshooting
Something not working as expected? Here are the most common issues and how to resolve them.
My clip isn't showing up
First, double-check that you received a submission confirmation after submitting your clip. You should see a success message on screen and receive an email confirmation. If you didn't get either, the submission may not have gone through — try submitting again. If you're sure you submitted successfully but still don't see it, contact support with your clip URL and the approximate time you submitted.
My view count looks wrong
View counts are checked and updated periodically, not in real time. There can be a delay of several hours between when a view happens and when it appears on your dashboard. If the discrepancy is large or persists for more than 24 hours, note the specific numbers and reach out to support so we can investigate.
I didn't get a notification
Check the bell icon in the top right corner of your dashboard — in-app notifications appear there even if you didn't receive an email. Also check your spam or junk folder for emails from Cretoxy. If you're still missing notifications, go to Settings → Notifications and make sure your preferences are configured correctly.
My payout request seems stuck
Payout requests are typically processed within 24–48 hours. If it's been longer than that, check the status on your dashboard under Payouts. If it still shows as pending, try following up through the same contact channel you used to submit the request (email, Discord, or WhatsApp). For more details on payout timing, see our payouts page.